Sussex Healthcare has been implementing a lot of positive changes over the past year at its 15 facilities. These changes have been made to take even better care of their customers. The management team identified what they do well and where improvements can be made. The management is excited to move forward and provide their customers with affordable and high-quality healthcare services.
The management team at Sussex Healthcare says that to keep things moving forward they are being very clear in their communications with staff. They acknowledge that some people have a tough time dealing with change and might think what they have been doing in the past is now perceived as wrong. Management has clearly set out what areas need to be improved and, just as importantly, why that is the case. For more information about Sussex, view their organization at Crunchbase
They are making many infrastructure changes at Sussex Healthcare in addition to cultural progress. They have 15 homes in their network and the improvements include updating boilers and proactively doing other repairs and updates. They created a new maintenance department that is managed by the Estates team. Every home in their network can now open tickets in order to get repairs and general maintenance performed.
The Sussex Healthcare IT department has also been implementing a lot of changes over the past year. They manage all of the mobile phones, laptops, desktops, and old-school phones that the staff and customers of this company use. They set up new user accounts for staff members and new customers. They are dedicated to quickly responding to any problems. They have also created guides and training videos for staff so that they know how to handle all the digital tools available to them.
Sussex Healthcare has also been recruiting a lot of new employees for the past year. This includes nurses and care assistants. They advertise for these positions in a variety of ways such as on community boards, in both local and national newspapers, on the radio, on websites, and through flyers. Management says it has been challenging to hire new recruits as the unemployment rate in the industry is quite low and there is a lack of applicants.